Store Policies
1. Shipping Policy
Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or sales, processing may take longer.
Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping times vary based on the selected method and delivery address.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of the items and the delivery location. We also offer free shipping on orders over $250.00 dollars, before tax.
Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment online.
International Shipping: We offer international shipping. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
2. Return and Exchange Policy
Returns: We accept returns within 30 days of receipt. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team for a return authorization and instructions.
Exchanges: Exchanges are subject to availability. If you wish to exchange an item, please follow the same process as for returns, and let us know the item you would like to exchange for.
Non-Returnable Items: Some items, such as personalized or clearance items, may not be eligible for return. Please check the product description for any exceptions.
Refunds: Refunds will be issued to the original payment method once the returned item has been received and inspected. Please allow up to 7 business days for the refund to be processed.
3. Payment Policy
Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal.
Security: Our website uses SSL encryption to protect your payment information. For additional security, we use a secure payment gateway to process transactions.
Charges: All prices are listed in Canadian dollars. The total charge at checkout will reflect any discounts, taxes, and shipping costs.
4. Customer Service Contact Information: For any questions or concerns, please contact our customer service team at glengray@glensimages.com or phone 1-778-654-5355. Our hours of operation are from Monday to Friday 8 AM to 6 PM. Response Time: We strive to respond to all inquiries within 24-48 hours during business days.Support: Our customer service team is here to help with any issues related to orders, shipping, returns, or general inquiries.